GAED / Customer policy
Cancellation, Refund and Correction Policy
Effective 31 July 2026
Before questionnaire submission
Contact GAED promptly if you paid by mistake and have not submitted the questionnaire. A cancellation can generally be processed before personalized work begins, subject to the payment provider’s confirmed transaction status and mandatory consumer law.
After personalized work begins
Because the report is made from the purchaser’s answers, cancellation is not automatic after questionnaire submission. GAED will review requests fairly under applicable law. A duplicate charge, a report that cannot be delivered because of a GAED technical failure, or a confirmed non-delivery will be corrected or refunded as appropriate.
Included correction
One correction is included when the report misstates or incorrectly interprets information already present in the submitted questionnaire. Send the order ID, the affected page, the original answer and the correction requested. New facts, new priorities, changed scope or additional versions are not included.
Timing
Approved refunds are returned through the original payment method. Processing time after approval depends on the payment provider and card issuer. GAED does not request bank or card details by email.
How to request
Email guilherme@gaed-arch.com from the purchase address with the order ID and a concise explanation. This policy does not limit rights that cannot legally be waived.